Customer Support

crane and hoist parts support

THE CRANE PARTS EXPERTS

The only thing more stressful than a crane parts emergency is an after-hours crane parts emergency. When you contact Crane Pro Parts, there’s no longer any reason to stress.

INSTANT ACCESS 24/7/365

  • 800.727.8774 is open all day, any day.
  • 24-hour access to a customer service representative, who will consult with you on your parts emergency.
  • Crane Pro Parts experts are on-call 24/7/365 with full capabilities to research requests and analyze any situation.
  • No matter what time of day or night - regardless of the crane make and model -  Crane Pro Parts will take and process your order immediately. This helps push your request through our system without waiting until the next morning.

Our comprehensive parts warehouse is also available after hours to process and ship emergency parts orders, sometimes even that very evening.

ACCESS THE ULTIMATE CRANE PARTS DEPOT!

One number, 800.727.8774 gets you instant access to the crane industry’s most complete parts depot. Crane Pro Parts’ extensive parts depot is ready to supply virtually any part - for any crane - at any time.

CRANE PART RESEARCH AND RESPONSE

Crane Pro Parts’ experienced parts application engineers have shared online access to over 125 years of detailed engineering files and drawings.

  • Almost 90% of parts requiring research can be responded to within 48 hours - faster for breakdown situations.
  • We provide the optimal parts solution for your crane or hoist
  • Kits or assemblies are often suggested, making for a faster and safer installation, often at a lower total cost.
  • Should a part be superseded, or if the crane is modified by our company, your crane records are updated. This ensures long-term integrity and viability of your equipment. Accessing these records going forward, can lead to quick diagnosis and improved crane productivity.

INTERNET ACCESS TO PARTS MANUALS

Manuals are available online 24/7/365 days a year! Access your crane information via the web from your office or off-hours during breakdowns.

  • No Lost CD’s
  • No Lost Manuals
  • No Torn/Missing Pages
  • Keyword Searches

NEED A PART NOW?  TRY OUR EXPEDITED SERVICES

Do you need that part faster than fast? We offer two levels of expedited parts delivery for your cranes. Whether you’re dealing with a catastrophic failure or simply a tight schedule, our VIP and MVP expedited add-on services can help get you back up and running fast. Use these services for ALL brands of cranes and hoists.

VIP EXPEDITED SERVICE

  • Manufactured or purchased parts
  • Reduces normal lead-time by 50%
  • Fee is list price plus 25%
  • Minimum charges may apply. Ask for details

MVP EXPEDITED SERVICE

  • Manufactured parts only
  • Reduces normal lead-time by 75%
  • Fee is list price plus 50%
  • Minimum charges may apply. Ask for details

SPARE PARTS PROGRAM

While trimming parts inventories may appear to be a good decision during these rough economic times, running lean can actually lead to much higher costs in terms of unplanned downtime.

We are crane experts, and we can help you plan your parts inventory to control costs. We offer a spare parts program for new and existing cranes that is designed to keep essential parts close at hand. When purchased in any of three recommended assortments, spares for new cranes offer cost savings over buying parts on an “as needed” basis.

Crane Pro Parts can design a custom spare parts program to meet the needs of your equipment and budget. Our spares proposal is structured so that you will receive your best value by purchasing these parts in the assortment that best fits your business needs:

  • Start-Up Spares
  • One Year Spares
  • Capital Spares

Your custom parts list will be carefully crafted by a parts product engineer to include parts that will likely need to be replaced within the designated time frames, as well as those that are of a critical nature to maintain consistent operation of your crane.

Contact one of our sales representatives todayto inquire about a quote from Crane Pro Parts

Request a Quote Visit Our Online Store

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