Crane Part: Hoist Drums
Crane Brand: P&H
Crane Type: Double Girder
FAQ
FAQ’s (frequently asked questions) regarding the transition of the Konecranes, Inc., overhead crane parts businesses into one point of contact.
Q: Are you an overhead crane parts customer of?
- Crane Pro Parts™ (Konecranes, Inc.) for Konecranes® and many other brands
- Crane Manufacturing and Service for Konecranes® and many other brands
- Shepard Niles™ for Shepard Niles™ brand
- Morris Material Handling, Inc. for Morris Material Handling™, P&H® and assoc. brands
A: If so, all of the parts and crane brands in the Konecranes family are now available from one organization, and its trade name is Crane Pro Parts™, your single source for all brands of crane parts.
Q: Whom do I contact for
customer service and technical support?
A: Contact Crane Pro Parts,
using your current phone/fax number or e-mail, or you can also use
800-727-8774, until you are contacted by a Crane Pro Parts customer service or
sales representative.
Q: Does my sales contact
change with the transition?
A: It is possible that your
customer service representative will change. We have aligned our
customer service and sales people to broaden our parts offering to you, as well
as improve our focus on your needs.
Q: Does this affect the way in
which I pay my crane parts invoices?
A: No, if you are a current
customer of Konecranes, Inc., Crane Pro Parts, Crane Manufacturing & Service
or Shepard Niles.
A: Yes, if you are a current parts customer of Morris Material Handling, Inc. As of January 3rd, new purchase orders should be made out to Konecranes, Inc. d.b.a. Crane Pro Parts. Also, the remit to and company addresses are different.
The new
remit to address is:
Konecranes, Inc.,
d.b.a. Crane Pro Parts
P.O. Box 641807
Pittsburgh, PA 15264
The new
parts group headquarters address is:
Crane Pro Parts
5318 S. Emmer Dr.
New Berlin, WI 53151
Fax: 262-785-4441
Q: Does anything change if I
am buying my parts from a Konecranes service branch?
A: No. Please continue working
with the service folks. Crane Pro Parts works in-concert with the service
group, providing parts through them, to you.
Q: If I buy parts from Crane
Pro Parts, will I still have the opportunity to be referred to Konecranes crane
services if needed or recommended?
A: Yes, you'll still receive
the same outstanding service from our team of technicians.
If you have any additional questions, please feel free to send us an email and or visit:
Thanks for your business!
Contact one of our sales representatives todayto inquire about a quote from Crane Pro Parts
